---
title: "Intercom vs Gorgias: who uses which, and who's switching (2026)"
description: "Intercom vs Gorgias by real usage: 18K+ companies use Intercom and 8,800+ use Gorgias."
url: https://www.incumbently.com/compare/intercom-vs-gorgias
---

Head to head · Last verified Nov 6, 2026

# Intercom vs Gorgias Who uses which, and who's switching.

We see 18K+ companies using Intercom and 8,800+ using Gorgias. In the last 12 months, 950+ started on Intercom and 1,700+ on Gorgias. 0 moved from Intercom to Gorgias, and 0 the other way.

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18K+ Companies using Intercom

8,800+ Companies using Gorgias

Switched between them

Over time

## New customers, month by month.

Intercom Dec 2025 – Oct 2026

Gorgias Dec 2025 – Oct 2026

Switching

## Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Intercom → Gorgias **0** companies Gorgias → Intercom **0** companies

Intercom

## By company size.

2–10 staff 5%

11–50 staff 42%

51–200 staff 32%

201–500 staff 10%

501–1,000 staff 4%

1,001–5,000 staff 4%

5,001–10,000 staff 1%

10,001+ staff 2%

Gorgias

## By company size.

1 employee staff 1%

2–10 staff 55%

11–50 staff 29%

51–200 staff 11%

201–500 staff 2%

501–1,000 staff 1%

1,001–5,000 staff 1%

Intercom

## Top industries.

Software Development 21%

IT Services and IT Consulting 10%

Technology, Information and Internet 10%

Financial Services 5%

Advertising Services 3%

Gorgias

## Top industries.

Retail 45%

Retail Apparel and Fashion 11%

Manufacturing 5%

Wellness and Fitness Services 4%

Personal Care Product Manufacturing 4%

Questions

## Intercom vs Gorgias, answered.

Intercom is used by more of the companies we see: 18K+ against 8,800+.

In the last 12 months, 950+ companies started using Intercom and 1,700+ started using Gorgias.

Since Nov 6, 2025, 0 moved from Intercom to Gorgias and 0 moved from Gorgias to Intercom.

More on Intercom

[Companies using Intercom**18K+** ](https://www.incumbently.com/companies-using/intercom)[Zendesk to Intercom**58** ](https://www.incumbently.com/switching/zendesk-to-intercom)[Zendesk vs Intercom](https://www.incumbently.com/compare/zendesk-vs-intercom)[Zoho Desk to Intercom**38** ](https://www.incumbently.com/switching/zoho-desk-to-intercom)[Intercom vs Zoho Desk](https://www.incumbently.com/compare/intercom-vs-zoho-desk)[Freshdesk to Intercom**63** ](https://www.incumbently.com/switching/freshdesk-to-intercom)[Intercom vs Freshdesk](https://www.incumbently.com/compare/intercom-vs-freshdesk)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

More on Gorgias

[Companies using Gorgias**8,800+** ](https://www.incumbently.com/companies-using/gorgias)[Companies leaving Gorgias**580+** ](https://www.incumbently.com/leaving/gorgias)[Gorgias to Zendesk**4** ](https://www.incumbently.com/switching/gorgias-to-zendesk)[Zendesk vs Gorgias](https://www.incumbently.com/compare/zendesk-vs-gorgias)[Zoho Desk vs Gorgias](https://www.incumbently.com/compare/zoho-desk-vs-gorgias)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

[Compare Every tool comparison ](https://www.incumbently.com/compare)[Market share Help desk market share ](https://www.incumbently.com/market-share/help-desk)Related

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