---
title: "Zendesk vs Gorgias: who uses which, and who's switching (2026)"
description: "Zendesk vs Gorgias by real usage: 24K+ companies use Zendesk and 8,800+ use Gorgias."
url: https://www.incumbently.com/compare/zendesk-vs-gorgias
---

Head to head · Last verified Nov 6, 2026

# Zendesk vs Gorgias Who uses which, and who's switching.

We see 24K+ companies using Zendesk and 8,800+ using Gorgias. In the last 12 months, 5,600+ started on Zendesk and 1,700+ on Gorgias. 27 moved from Zendesk to Gorgias, and 4 the other way.

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24K+ Companies using Zendesk

8,800+ Companies using Gorgias

31 Switched between them

Over time

## New customers, month by month.

Zendesk Dec 2025 – Oct 2026

Gorgias Dec 2025 – Oct 2026

Switching

## Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Zendesk → Gorgias **27** companies [Gorgias → Zendesk **4** companies ](https://www.incumbently.com/switching/gorgias-to-zendesk)

Zendesk

## By company size.

2–10 staff 9%

11–50 staff 36%

51–200 staff 29%

201–500 staff 13%

501–1,000 staff 6%

1,001–5,000 staff 5%

5,001–10,000 staff 1%

10,001+ staff 2%

Gorgias

## By company size.

1 employee staff 1%

2–10 staff 55%

11–50 staff 29%

51–200 staff 11%

201–500 staff 2%

501–1,000 staff 1%

1,001–5,000 staff 1%

Zendesk

## Top industries.

Software Development 10%

IT Services and IT Consulting 5%

Financial Services 4%

Technology, Information and Internet 4%

Retail 4%

Gorgias

## Top industries.

Retail 45%

Retail Apparel and Fashion 11%

Manufacturing 5%

Wellness and Fitness Services 4%

Personal Care Product Manufacturing 4%

Questions

## Zendesk vs Gorgias, answered.

Zendesk is used by more of the companies we see: 24K+ against 8,800+.

In the last 12 months, 5,600+ companies started using Zendesk and 1,700+ started using Gorgias.

Since Nov 6, 2025, 27 moved from Zendesk to Gorgias and 4 moved from Gorgias to Zendesk.

More on Zendesk

[Companies using Zendesk**24K+** ](https://www.incumbently.com/companies-using/zendesk)[Companies leaving Zendesk**1,600+** ](https://www.incumbently.com/leaving/zendesk)[Zendesk to Intercom**58** ](https://www.incumbently.com/switching/zendesk-to-intercom)[Zendesk vs Intercom](https://www.incumbently.com/compare/zendesk-vs-intercom)[Zendesk to Zoho Desk**140+** ](https://www.incumbently.com/switching/zendesk-to-zoho-desk)[Zoho Desk to Zendesk**130+** ](https://www.incumbently.com/switching/zoho-desk-to-zendesk)[Zendesk vs Zoho Desk](https://www.incumbently.com/compare/zendesk-vs-zoho-desk)[Zendesk to Freshdesk**260+** ](https://www.incumbently.com/switching/zendesk-to-freshdesk)[Freshdesk to Zendesk**210+** ](https://www.incumbently.com/switching/freshdesk-to-zendesk)[Zendesk vs Freshdesk](https://www.incumbently.com/compare/zendesk-vs-freshdesk)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

More on Gorgias

[Companies using Gorgias**8,800+** ](https://www.incumbently.com/companies-using/gorgias)[Companies leaving Gorgias**580+** ](https://www.incumbently.com/leaving/gorgias)[Gorgias to Zendesk**4** ](https://www.incumbently.com/switching/gorgias-to-zendesk)[Intercom vs Gorgias](https://www.incumbently.com/compare/intercom-vs-gorgias)[Zoho Desk vs Gorgias](https://www.incumbently.com/compare/zoho-desk-vs-gorgias)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

[Compare Every tool comparison ](https://www.incumbently.com/compare)[Market share Help desk market share ](https://www.incumbently.com/market-share/help-desk)Related

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