---
title: "Zoho Desk vs Gorgias: who uses which, and who's switching (2026)"
description: "Zoho Desk vs Gorgias by real usage: 16K+ companies use Zoho Desk and 8,800+ use Gorgias."
url: https://www.incumbently.com/compare/zoho-desk-vs-gorgias
---

Head to head · Last verified Nov 6, 2026

# Zoho Desk vs Gorgias Who uses which, and who's switching.

We see 16K+ companies using Zoho Desk and 8,800+ using Gorgias. In the last 12 months, 4,100+ started on Zoho Desk and 1,700+ on Gorgias. 2 moved from Zoho Desk to Gorgias, and 0 the other way.

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16K+ Companies using Zoho Desk

8,800+ Companies using Gorgias

2 Switched between them

Over time

## New customers, month by month.

Zoho Desk Dec 2025 – Oct 2026

Gorgias Dec 2025 – Oct 2026

Switching

## Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Zoho Desk → Gorgias **2** companies Gorgias → Zoho Desk **0** companies

Zoho Desk

## By company size.

2–10 staff 11%

11–50 staff 41%

51–200 staff 26%

201–500 staff 12%

501–1,000 staff 5%

1,001–5,000 staff 4%

5,001–10,000 staff 1%

10,001+ staff 1%

Gorgias

## By company size.

1 employee staff 1%

2–10 staff 55%

11–50 staff 29%

51–200 staff 11%

201–500 staff 2%

501–1,000 staff 1%

1,001–5,000 staff 1%

Zoho Desk

## Top industries.

IT Services and IT Consulting 7%

Software Development 6%

Financial Services 4%

Hospitals and Health Care 3%

Real Estate 3%

Gorgias

## Top industries.

Retail 45%

Retail Apparel and Fashion 11%

Manufacturing 5%

Wellness and Fitness Services 4%

Personal Care Product Manufacturing 4%

Questions

## Zoho Desk vs Gorgias, answered.

Zoho Desk is used by more of the companies we see: 16K+ against 8,800+.

In the last 12 months, 4,100+ companies started using Zoho Desk and 1,700+ started using Gorgias.

Since Nov 6, 2025, 2 moved from Zoho Desk to Gorgias and 0 moved from Gorgias to Zoho Desk.

More on Zoho Desk

[Companies using Zoho Desk**16K+** ](https://www.incumbently.com/companies-using/zoho-desk)[Companies leaving Zoho Desk**1,000+** ](https://www.incumbently.com/leaving/zoho-desk)[Zoho Desk to Zendesk**130+** ](https://www.incumbently.com/switching/zoho-desk-to-zendesk)[Zendesk to Zoho Desk**140+** ](https://www.incumbently.com/switching/zendesk-to-zoho-desk)[Zendesk vs Zoho Desk](https://www.incumbently.com/compare/zendesk-vs-zoho-desk)[Zoho Desk to Intercom**38** ](https://www.incumbently.com/switching/zoho-desk-to-intercom)[Intercom vs Zoho Desk](https://www.incumbently.com/compare/intercom-vs-zoho-desk)[Zoho Desk to Freshdesk**210** ](https://www.incumbently.com/switching/zoho-desk-to-freshdesk)[Freshdesk to Zoho Desk**220+** ](https://www.incumbently.com/switching/freshdesk-to-zoho-desk)[Zoho Desk vs Freshdesk](https://www.incumbently.com/compare/zoho-desk-vs-freshdesk)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

More on Gorgias

[Companies using Gorgias**8,800+** ](https://www.incumbently.com/companies-using/gorgias)[Companies leaving Gorgias**580+** ](https://www.incumbently.com/leaving/gorgias)[Gorgias to Zendesk**4** ](https://www.incumbently.com/switching/gorgias-to-zendesk)[Zendesk vs Gorgias](https://www.incumbently.com/compare/zendesk-vs-gorgias)[Intercom vs Gorgias](https://www.incumbently.com/compare/intercom-vs-gorgias)[Help desk market share](https://www.incumbently.com/market-share/help-desk)

[Compare Every tool comparison ](https://www.incumbently.com/compare)[Market share Help desk market share ](https://www.incumbently.com/market-share/help-desk)Related

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