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Switch signals · Last verified Nov 4, 2026

Companies leaving Intercom Spotted before the contract ends.

627 companies using Intercom show signs of switching right now. 288 are still early, hiring for a replacement. Here is who, and where they're heading.

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Accounts with switch signalsDec 2025 – Nov 2026
627Showing switch signals
288Early: hiring for a replacement
352Removed Intercom in 90 days
Who's leaving

Intercom accounts in play.

Sorted by how far along the switch is.

CompanyStageHeading toSinceEvidenceSilverline LabsMedia · 51–200Replacement liveFreshdeskOct 1, 2026DNSCertYardline BankRetail · 51–200Hiring for a replacementFreshdeskNov 1, 2026JobsPinecrest MediaMedia · 11–50Hiring for a replacementFrontOct 16, 2026JobsCopperleaf RetailManufacturing · 51–200Hiring for a replacementFreshdeskOct 15, 2026HireMarlow MediaLogistics · 201–500RemovedZendeskSep 7, 2026WebBrightline PayFintech · 51–200RemovedFrontOct 17, 2026JobsNimbus EnergyLogistics · 51–200Hiring for a replacementFrontSep 28, 2026HireFoxglove MediaRetail · 51–200RemovedFrontOct 10, 2026DNSHalcyon EnergyEnergy · 51–200Hiring for a replacementFrontSep 16, 2026JobsGranite RetailFintech · 11–50Hiring for a replacementFreshdeskNov 2, 2026Hire
Showing 10 of 627Get these as alerts
Where they go

Destinations.

What tipped us off

First signals.

Replacement subdomain went live20%
DNS TTL dropped before cutover17%
New hire from a rival's customer13%
Logo removed from vendor site12%
Certificate not renewed11%
Old tool's DNS records removed7%
Both tools live at once7%
Contract award ends7%
Job posts name a replacement6%
For sellers

Selling against Intercom? Hear about it the same week.

Watch Intercom and get a Slack or email alert when one of its customers starts moving, with the signals and the person to contact.

Team chat · #switch-alerts
IncumbentlyApp · 9:41
Switch alert · score 91Corvid Labs is moving off Intercom
  • Jobs 3 job posts ask for Front experience
  • Cert New support subdomain issued 9 days ago
  • Hire New Head of Support joined from a Front customer
Suggested buyer · Head of Customer SupportOpen case fileDraft email
Illustrative · alerts post to Slack, email or a webhook
Questions

Leaving Intercom, answered.

627 companies using Intercom show at least one switch signal right now. 288 are at the earliest stage, hiring for a replacement.

The most common destination is Front (45%), followed by Zendesk (29%).

A job post that names a replacement, a new subdomain or DNS record for another tool, a new hire who used the other tool, or the old tool's records disappearing.

Your turn

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