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Market share · Last verified Nov 4, 2026
Help desk market share Across 57,398 companies.
Based on 57,398 companies where we can see the tool in use, Zendesk leads with 41.7%, followed by Intercom at 31.5%. Shares come from live signals and update every month.
57,398Companies using a Help desk tool
41.7%Zendesk share
+2.7 ptsFront, 12-month change
Switching
Who moves to whom.
Accounts that switched between these vendors in the last 12 months. Darker cells mean more switches.
From ↓ · To →ZendeskIntercomFreshdeskFrontZendesk—126224165Intercom213—148229Freshdesk200199—127Front10280218—
By company size
Share by company size.
11–50 staff
51–200 staff
201–500 staff
501–1,000 staff
1,001–5,000 staff
How we count
Every signal behind the numbers.
MX recordsDomain names
Microsoft 365 behind MimecastShows adoptionDomain names 9
Subdomains and tenants 7
Certificates 4
Website and app 12
Hiring 8
People 6
Company news 7
Vendors and partners 7
Public records 6
Code and infrastructure 8
Incumbent events 4
Questions
Help desk market share, answered.
Zendesk, with 41.7% of the 57,398 companies we track in Help desk. Intercom is second at 31.5%.
Front gained the most share over the last 12 months (+2.7 points).
By number of companies with a live, verified signal for the tool, not by revenue. A company using two tools counts for both.
Your turn
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