Head to head · Last verified Nov 6, 2026

Zendesk vs Intercom Who uses which, and who's switching.

We see 24,121 companies using Zendesk and 18,904 using Intercom. In the last 12 months, 5,622 started on Zendesk and 956 on Intercom. 58 moved from Zendesk to Intercom, and 0 the other way.

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24,121Companies using Zendesk

18,904Companies using Intercom

58Switched between them

Over time

New customers, month by month.

ZendeskDec 2025 – Oct 2026

IntercomDec 2025 – Oct 2026

Switching

Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Zendesk → Intercom58companies Intercom → Zendesk0companies

Zendesk

By company size.

2–10 staff9%

11–50 staff36%

51–200 staff29%

201–500 staff13%

501–1,000 staff6%

1,001–5,000 staff5%

5,001–10,000 staff1%

10,001+ staff2%

Intercom

By company size.

2–10 staff5%

11–50 staff42%

51–200 staff32%

201–500 staff10%

501–1,000 staff4%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff2%

Zendesk

Top industries.

Software Development10%

IT Services and IT Consulting5%

Financial Services4%

Technology, Information and Internet4%

Retail4%

Intercom

Top industries.

Software Development21%

IT Services and IT Consulting10%

Technology, Information and Internet10%

Financial Services5%

Advertising Services3%

Questions

Zendesk vs Intercom, answered.

Is Zendesk or Intercom more popular?

Zendesk is used by more of the companies we see: 24,121 against 18,904.

Which is growing faster?

In the last 12 months, 5,622 companies started using Zendesk and 956 started using Intercom.

Are more companies moving from Zendesk to Intercom or the other way?

Since Nov 6, 2025, 58 moved from Zendesk to Intercom and 0 moved from Intercom to Zendesk.

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