Head to head · Last verified Nov 6, 2026

Intercom vs Freshdesk Who uses which, and who's switching.

We see 18,904 companies using Intercom and 14,290 using Freshdesk. In the last 12 months, 956 started on Intercom and 5,752 on Freshdesk. 0 moved from Intercom to Freshdesk, and 63 the other way.

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18,904Companies using Intercom

14,290Companies using Freshdesk

63Switched between them

Over time

New customers, month by month.

IntercomDec 2025 – Oct 2026

FreshdeskDec 2025 – Oct 2026

Switching

Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Intercom → Freshdesk0companies Freshdesk → Intercom63companies

Intercom

By company size.

2–10 staff5%

11–50 staff42%

51–200 staff32%

201–500 staff10%

501–1,000 staff4%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff2%

Freshdesk

By company size.

2–10 staff11%

11–50 staff37%

51–200 staff29%

201–500 staff13%

501–1,000 staff5%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff1%

Intercom

Top industries.

Software Development21%

IT Services and IT Consulting10%

Technology, Information and Internet10%

Financial Services5%

Advertising Services3%

Freshdesk

Top industries.

Software Development10%

IT Services and IT Consulting8%

Technology, Information and Internet4%

Financial Services4%

Retail3%

Questions

Intercom vs Freshdesk, answered.

Is Intercom or Freshdesk more popular?

Intercom is used by more of the companies we see: 18,904 against 14,290.

Which is growing faster?

In the last 12 months, 956 companies started using Intercom and 5,752 started using Freshdesk.

Are more companies moving from Intercom to Freshdesk or the other way?

Since Nov 6, 2025, 0 moved from Intercom to Freshdesk and 63 moved from Freshdesk to Intercom.

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