Head to head · Last verified Nov 6, 2026
Zendesk vs Freshdesk Who uses which, and who's switching.
We see 24,121 companies using Zendesk and 14,290 using Freshdesk. In the last 12 months, 5,622 started on Zendesk and 5,752 on Freshdesk. 263 moved from Zendesk to Freshdesk, and 219 the other way.
24,121Companies using Zendesk
14,290Companies using Freshdesk
482Switched between them
Over time
New customers, month by month.
Switching
Who moves which way.
Companies that stopped using one and started using the other since Nov 6, 2025.
Zendesk
By company size.
Freshdesk
By company size.
Zendesk
Top industries.
Freshdesk
Top industries.
Questions
Zendesk vs Freshdesk, answered.
Zendesk is used by more of the companies we see: 24,121 against 14,290.
In the last 12 months, 5,622 companies started using Zendesk and 5,752 started using Freshdesk.
Since Nov 6, 2025, 263 moved from Zendesk to Freshdesk and 219 moved from Freshdesk to Zendesk.
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