Head to head · Last verified Nov 6, 2026
Zoho Desk vs Freshdesk Who uses which, and who's switching.
We see 16K+ companies using Zoho Desk and 14K+ using Freshdesk. In the last 12 months, 4,100+ started on Zoho Desk and 5,700+ on Freshdesk. 210 moved from Zoho Desk to Freshdesk, and 220+ the other way.
16K+Companies using Zoho Desk
14K+Companies using Freshdesk
430+Switched between them
Over time
New customers, month by month.
Switching
Who moves which way.
Companies that stopped using one and started using the other since Nov 6, 2025.
Zoho Desk
By company size.
Freshdesk
By company size.
Zoho Desk
Top industries.
Freshdesk
Top industries.
Questions
Zoho Desk vs Freshdesk, answered.
Zoho Desk is used by more of the companies we see: 16K+ against 14K+.
In the last 12 months, 4,100+ companies started using Zoho Desk and 5,700+ started using Freshdesk.
Since Nov 6, 2025, 210 moved from Zoho Desk to Freshdesk and 220+ moved from Freshdesk to Zoho Desk.
More on Zoho Desk
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