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Switching · Last verified Nov 4, 2026
Companies switching from Freshdesk to Intercom 203 in the last 12 months.
We found 203 companies moving from Freshdesk to Intercom in the last 12 months, and 118 going the other way. A typical move takes about 99 days from the first job post to Freshdesk being removed.
203Freshdesk → Intercom, last 12 months
118Intercom → Freshdesk
99 daysMedian time to switch
How it unfolds
The signals, in order.
A typical Freshdesk to Intercom switch, step by step. Each step is a signal we can see.
- Day 0Job post mentions IntercomJobs
- Day 9Intercom subdomain appears in certificate logsCert
- Day 21New hire who used Intercom beforeHire
- Day 38DNS records for Intercom go liveDNS
- Day 74Freshdesk records removedDNS
Who is switching
Accounts mid-move.
CompanyStageStartedIndustryEvidenceHarbor Healthharborhealth.comDoneSep 11, 2026RetailJobsWebThistle Healththistlehealth.comMigratingJun 24, 2026InsuranceHireMarlow Worksmarlowworks.comMigratingJul 16, 2026MediaCertJobsHireWebMarlow Retailmarlowretail.comDoneJun 26, 2026RetailCertJobsWebCorvid Bankcorvidbank.comDoneOct 22, 2026HealthcareDNSCertJobsHireWebFoxglove Logisticsfoxglovelogistics.comMigratingMay 30, 2026EnergyCertHireWebThistle Logisticsthistlelogistics.comEvaluatingAug 22, 2026MediaDNSCertJobsBrightline Insurancebrightlineinsurance.comDoneJun 15, 2026HealthcareWebWrenfield Bankwrenfieldbank.comEvaluatingSep 10, 2026InsuranceCertJobsWebMarlow Paymarlowpay.comMigratingMay 17, 2026FintechDNSCertHire
Showing 10 of 203Get alerts for new switches
Stages
Where they are now.
Questions
Freshdesk to Intercom, answered.
203 in the last 12 months, based on observed signals. 118 moved the other way.
About 99 days from the first job post to Freshdesk being removed, for the median company.
We look for a sequence: job posts that name the new tool, a new subdomain in certificate logs, a new hire who used it before, DNS records going live, and the old tool's records disappearing.
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