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Switching · Last verified Nov 4, 2026
Companies switching from Intercom to Freshdesk 360 in the last 12 months.
We found 360 companies moving from Intercom to Freshdesk in the last 12 months, and 214 going the other way. A typical move takes about 75 days from the first job post to Intercom being removed.
360Intercom → Freshdesk, last 12 months
214Freshdesk → Intercom
75 daysMedian time to switch
How it unfolds
The signals, in order.
A typical Intercom to Freshdesk switch, step by step. Each step is a signal we can see.
- Day 0Job post mentions FreshdeskJobs
- Day 9Freshdesk subdomain appears in certificate logsCert
- Day 21New hire who used Freshdesk beforeHire
- Day 38DNS records for Freshdesk go liveDNS
- Day 74Intercom records removedDNS
Who is switching
Accounts mid-move.
CompanyStageStartedIndustryEvidenceLarkspur Insurancelarkspurinsurance.comMigratingMay 12, 2026RetailDNSCertNimbus Insurancenimbusinsurance.comDoneJun 11, 2026EnergyWebGranite Healthgranitehealth.comDoneAug 17, 2026FintechHireGranite Cloudgranitecloud.comDoneMay 19, 2026HealthcareCertHirePinecrest Insurancepinecrestinsurance.comEvaluatingJul 6, 2026FintechDNSJobsGranite Worksgraniteworks.comEvaluatingAug 22, 2026HealthcareCertJobsHireUpland Bankuplandbank.comMigratingOct 27, 2026FintechCertWebGranite Mediagranitemedia.comDoneAug 14, 2026SoftwareCertJobsQuarry Logisticsquarrylogistics.comMigratingSep 22, 2026SoftwareJobsMeridian Retailmeridianretail.comDoneSep 12, 2026FintechCertWeb
Showing 10 of 360Get alerts for new switches
Stages
Where they are now.
Questions
Intercom to Freshdesk, answered.
360 in the last 12 months, based on observed signals. 214 moved the other way.
About 75 days from the first job post to Intercom being removed, for the median company.
We look for a sequence: job posts that name the new tool, a new subdomain in certificate logs, a new hire who used it before, DNS records going live, and the old tool's records disappearing.
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