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Head to head · Last verified Nov 4, 2026
Freshdesk vs Intercom Who uses which, and who's switching.
Freshdesk is used by 11,524 companies we track and Intercom by 17,354. 830 use both. In the last 12 months, 173 moved from Freshdesk to Intercom and 145 went the other way.
11,524Companies using Freshdesk
17,354Companies using Intercom
830Using both
Over time
Adoption, month by month.
Switching
Who moves which way.
Freshdesk
By company size.
Intercom
By company size.
Often used with FreshdeskOften used with Intercom
Questions
Freshdesk vs Intercom, answered.
Intercom is used by more of the companies we track: 17,354 versus 11,524.
830 companies use both, usually during a migration or with different teams on each.
In the last 12 months, 173 moved from Freshdesk to Intercom and 145 moved from Intercom to Freshdesk.
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