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Switch signals · Last verified Nov 4, 2026

Companies leaving Freshdesk Spotted before the contract ends.

830 companies using Freshdesk show signs of switching right now. 382 are still early, hiring for a replacement. Here is who, and where they're heading.

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Accounts with switch signalsDec 2025 – Nov 2026
830Showing switch signals
382Early: hiring for a replacement
365Removed Freshdesk in 90 days
Who's leaving

Freshdesk accounts in play.

Sorted by how far along the switch is.

CompanyStageHeading toSinceEvidenceQuarry RetailLogistics · 201–500RemovedIntercomOct 26, 2026DNSJobsWebThistle LabsFintech · 201–500Replacement liveZendeskOct 26, 2026DNSJobsWebUpland SystemsEnergy · 501–1,000Replacement liveZendeskOct 3, 2026DNSWrenfield InsuranceMedia · 1,001–5,000Hiring for a replacementIntercomSep 15, 2026HireSaltbox StudioMedia · 51–200Hiring for a replacementFrontSep 24, 2026JobsEmberly FreightSoftware · 51–200RemovedIntercomSep 9, 2026CertWestbrook BankRetail · 501–1,000Hiring for a replacementZendeskSep 7, 2026JobsJuniper LogisticsManufacturing · 1,001–5,000Hiring for a replacementZendeskOct 29, 2026HireDriftwood LabsManufacturing · 51–200Hiring for a replacementFrontOct 25, 2026JobsGranite CloudMedia · 501–1,000Hiring for a replacementIntercomSep 6, 2026Jobs
Showing 10 of 830Get these as alerts
Where they go

Destinations.

What tipped us off

First signals.

Job posts name a replacement14%
Logo removed from vendor site14%
Old tool's DNS records removed13%
Contract award ends13%
Both tools live at once11%
DNS TTL dropped before cutover11%
New hire from a rival's customer10%
Certificate not renewed10%
Replacement subdomain went live4%
For sellers

Selling against Freshdesk? Hear about it the same week.

Watch Freshdesk and get a Slack or email alert when one of its customers starts moving, with the signals and the person to contact.

Team chat · #switch-alerts
IncumbentlyApp · 9:41
Switch alert · score 91Corvid Labs is moving off Freshdesk
  • Jobs 3 job posts ask for Front experience
  • Cert New support subdomain issued 9 days ago
  • Hire New Head of Support joined from a Front customer
Suggested buyer · Head of Customer SupportOpen case fileDraft email
Illustrative · alerts post to Slack, email or a webhook
Questions

Leaving Freshdesk, answered.

830 companies using Freshdesk show at least one switch signal right now. 382 are at the earliest stage, hiring for a replacement.

The most common destination is Front (42%), followed by Intercom (38%).

A job post that names a replacement, a new subdomain or DNS record for another tool, a new hire who used the other tool, or the old tool's records disappearing.

Your turn

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