Head to head · Last verified Nov 6, 2026

Intercom vs Zoho Desk Who uses which, and who's switching.

We see 18K+ companies using Intercom and 16K+ using Zoho Desk. In the last 12 months, 950+ started on Intercom and 4,100+ on Zoho Desk. 0 moved from Intercom to Zoho Desk, and 38 the other way.

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18K+Companies using Intercom

16K+Companies using Zoho Desk

38Switched between them

Over time

New customers, month by month.

IntercomDec 2025 – Oct 2026

Zoho DeskDec 2025 – Oct 2026

Switching

Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Intercom → Zoho Desk0companies Zoho Desk → Intercom38companies

Intercom

By company size.

2–10 staff5%

11–50 staff42%

51–200 staff32%

201–500 staff10%

501–1,000 staff4%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff2%

Zoho Desk

By company size.

2–10 staff11%

11–50 staff41%

51–200 staff26%

201–500 staff12%

501–1,000 staff5%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff1%

Intercom

Top industries.

Software Development21%

IT Services and IT Consulting10%

Technology, Information and Internet10%

Financial Services5%

Advertising Services3%

Zoho Desk

Top industries.

IT Services and IT Consulting7%

Software Development6%

Financial Services4%

Hospitals and Health Care3%

Real Estate3%

Questions

Intercom vs Zoho Desk, answered.

Is Intercom or Zoho Desk more popular?

Intercom is used by more of the companies we see: 18K+ against 16K+.

Which is growing faster?

In the last 12 months, 950+ companies started using Intercom and 4,100+ started using Zoho Desk.

Are more companies moving from Intercom to Zoho Desk or the other way?

Since Nov 6, 2025, 0 moved from Intercom to Zoho Desk and 38 moved from Zoho Desk to Intercom.

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