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Head to head · Last verified Nov 4, 2026
Intercom vs Zendesk Who uses which, and who's switching.
Intercom is used by 17,354 companies we track and Zendesk by 24,186. 1,583 use both. In the last 12 months, 170 moved from Intercom to Zendesk and 96 went the other way.
17,354Companies using Intercom
24,186Companies using Zendesk
1,583Using both
Over time
Adoption, month by month.
Switching
Who moves which way.
Intercom
By company size.
Zendesk
By company size.
Often used with IntercomOften used with Zendesk
Questions
Intercom vs Zendesk, answered.
Zendesk is used by more of the companies we track: 24,186 versus 17,354.
1,583 companies use both, usually during a migration or with different teams on each.
In the last 12 months, 170 moved from Intercom to Zendesk and 96 moved from Zendesk to Intercom.
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