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Head to head · Last verified Nov 4, 2026
Freshdesk vs Zendesk Who uses which, and who's switching.
Freshdesk is used by 11,524 companies we track and Zendesk by 24,186. 1,430 use both. In the last 12 months, 144 moved from Freshdesk to Zendesk and 156 went the other way.
11,524Companies using Freshdesk
24,186Companies using Zendesk
1,430Using both
Over time
Adoption, month by month.
Switching
Who moves which way.
Freshdesk
By company size.
Zendesk
By company size.
Often used with FreshdeskOften used with Zendesk
Questions
Freshdesk vs Zendesk, answered.
Zendesk is used by more of the companies we track: 24,186 versus 11,524.
1,430 companies use both, usually during a migration or with different teams on each.
In the last 12 months, 144 moved from Freshdesk to Zendesk and 156 moved from Zendesk to Freshdesk.
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